Terms & Conditions
These Terms and Conditions govern both the sale of digital hypnotherapy recordings (Products) via the Your Best Mind Hypnotherapy web shop, and the provision of Solution Focused Hypnotherapy services (Services) by Sarah L. Coward. By using this website, booking a Service, or purchasing a Product, you agree to be bound by these terms.
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Your Best Mind Hypnotherapy is owned and operated by Sarah L. Coward, trading in the United Kingdom.
1. DIGITAL PRODUCTS (WEB SHOP PURCHASES)
This section applies to all digital recordings, downloads, and pre-recorded materials purchased through the Your Best Mind Hypnotherapy web shop.
1.1 Nature of Purchase (Licence)
When you purchase a digital recording, you are purchasing a non-exclusive, non-transferable licence to listen to the recording for your personal, non-commercial use only. You do not acquire ownership of the recording, its contents, or its intellectual property rights.
1.2 Access
Products are typically provided by immediate download or secure streaming access after payment is successfully processed. You are responsible for ensuring your device is capable of downloading, storing, and playing the digital file(s).
1.3 Refunds and Cancellations (Digital Content)
Due to the nature of digital content, once a Product has been purchased and access or download has begun, no refunds or exchanges can be offered. By proceeding with the purchase, you acknowledge and agree that you waive your right to the 14-day cancellation period for digital content provided immediately, as per the UK Consumer Contracts Regulations.
1.4 Intellectual Property and Copyright
All content, including the recordings, scripts, names, and branding, is the property of Sarah L. Coward and Your Best Mind Hypnotherapy and is protected by UK and international copyright law. You must not copy, share, redistribute, reproduce, or resell the Products in any way.
2. 1-2-1 Hypnotherapy Services
This section applies to all face-to-face and online hypnotherapy sessions, including initial consultations, and is considered the agreement for the provision of professional services.
2.1 Appointments
All appointments with Sarah Coward at Your Best Mind Hypnotherapy are held face-to-face or online via Zoom. Appointments for hypnotherapy sessions (excluding the Initial Consultation) typically last 1 hour.
2.2 Consultations
Before commencing ongoing hypnotherapy, a Data Gathering session and Initial Consultation (approx. 1.5 hours) is required. This session will outline your goals, discuss the process, and include an educational presentation ('Understanding your brain and workings of your mind'). There is no obligation to continue after this session.
2.3 Late Policy
Clients are responsible for the time reserved for their appointment. If you anticipate being late, please notify Sarah Coward as soon as possible via phone or text (07968868322). If you are late for your appointment, the session will still end at the designated time with no change in the full fee payable.
2.4 Cancellation Policy
A minimum of 24 hours' notice is required for the cancellation or rearrangement of any appointment. For missed appointments and late/last-minute cancellations (less than 24 hours’ notice), the full session fee is payable. It is your responsibility to remember your appointment dates and times. I retain the right to end my services with clients who persistently cancel at short notice or do not attend regularly.
2.5 Commitment
Solution Focused Hypnotherapy is a collaborative process. You are required to practice techniques and listen to the provided audio in between sessions as outlined. The success of therapy is dependent on your commitment and level of engagement in the process.
2.6 Contraindications
Some medical conditions require written consent from your doctor before hypnotherapy can commence. I reserve the right to refuse therapy if a contraindication exists which may affect the safety or efficacy of the treatment.
2.7 Conduct
I have the right to terminate therapy without refund if you behave in an inappropriate way, or if you are intoxicated with alcohol or drugs during an appointment.
3. CONFIDENTIALITY & DATA
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3.1 Confidentiality
All information shared during sessions or through written notes is treated as strictly private and confidential. Legal and moral limitations apply to confidentiality, primarily concerning risk of serious self-harm, harm to others, and child protection issues. Should these limitations be exceeded, I will discuss and explain the breach of confidentiality with you at the time.
3.2 Data Usage
Your data and information are securely stored. Personal data collected during services (emails, forms, session notes) is held securely, encrypted, and online via the Capsule CRM system. Personal data collected during shop purchases (name, email, payment details) is processed for order fulfilment and marketing (if opted-in). Your data is not passed on to any third parties other than necessary providers for data processing and mailing lists (where consent is given). Sarah Coward at Your Best Mind Hypnotherapy is registered with the ICO – Registration ref: ZB545438. Please read the full GDPR/Privacy Policy for more details.
4. PAYMENT & PROFESSIONAL PRACTICE
4.1 Payment
For Digital Products: Payment must be made in full at the time of purchase via the web shop using credit/debit card via Stripe.
For 1-2-1 Services: Session fees (excluding the initial consultation) are charged at the agreed rate (e.g., £70-80/per hour face-to-face, £65 online, or as otherwise agreed). Payment for sessions must be made in full at the time of booking and at least 24 hours ahead of your session using the provided booking link (Stripe). Block booking discounts are available upon discussion at your Initial Consultation.
4.2 Code of Ethics and Professional Practice
I carry full professional indemnity and public liability insurance. I adhere to the principles set forth within the Code of Ethics and Professional Practice in Hypnotherapy, as laid down by the Association for Solution Focused Hypnotherapy (AfSFH) Code of Conduct, Performance & Ethics.
Thank you. I look forward to supporting your best mind.